I am still employed at the local prison as a guard, and each year I have seen the jail get more crowded than the year before. Today, the inmates are packed inside their cells like sardines, and those conditions have bred violence unlike I have never seen before. These inmates, regardless of their sentence, will lash out at other inmates, guests, prison staff, and officers.
To try and control the violence, me and my officers need to eliminate contraband from the prison. Inmates will tell you they can get just about anything easier than they could if they were still on the outside. Contraband allows these inmates to have an advantage over the limited staff we have working on the inside. These inmates would not think twice about seriously hurting an officer, in fact, gang members are often rewarded by their brothers when they take such a stand.
In the past, we would do surprise cell inspections to remove that contraband, with limited success. Then, we would search inmates and their guests at the visitor center to ensure nothing is coming inside the jail that shouldn’t. We used to spend considerable time and manpower manning the phones to listen to the inmates talking with family and friends on the outside. Securus Technologies changed the way we now listen to all those calls. The system will do the work of a dozen officers, monitoring every call and identifying when chatter about contraband is discussed.
Securus Technologies is a call monitoring company based out of Texas, and the thousand employees that work under CEO Richard Smith all understand the company objective of making the world safer. The new inmate call monitoring system is like hiring a team of robotic officers that are listening non-stop to the inmates and alerts us by way of the LBS software of potential trouble.