Securus Technologies, the company that keeps inmates connected with their loved ones, has made some significant improvements. Securus has been in business for over three decades and is based in Texas. Having served over 1.2 million inmates, and several thousand agencies, the company continues to grow at a quick pace. As a result of such growth, several recent acquisitions have been made. The newest company to join Securus is GovPayNet, which is a payment processor for the government. The company has been in business for over 20 years and handles all types of payments. Among these items are, traffic tickets, tax payments, child support payments, and court costs. The company is excited to join the family and has expressed a specific interest in working with JPay, another Securus company.
Since technology is the way Securus stays on top; the company is looking to JPay and GovPayNet to develop a new technology known as wireless containment systems. These devices operate as cell towers; however, they block calls from being completed on their rightful network. This is to stop contraband cell phone usage in facilities. This topic has become rather popular in recent years. Many crimes have been linked to illegal phone usage from within the correctional facilities. There are some that even want to make WCS technology mandatory in facilities. While there’s no official data that’s been released, it’s believed that the WCS devices have blocked over a billion attempted contacts.
Securus has also been working to build its reputation in the customer service arena. The effort is paying off, as over 95 percent of customers report that they’re happy with Securus. The Better Business Bureau has also given full accreditation to the company. Earning an “A+” rating, the company has been making the marks across the board. It will be interesting to see how Securus does with the new company additions in the coming years.
Preventing crimes is harder than most think because the criminals always have the element of surprise on their side. As an officer in a very dangerous city, I know first-hand that in order to prevent violent crimes, you need every advantage possible to stay a step ahead of the criminals. With the advancements in technology over the last few years, many are surprised to discover where we found our greatest source of assistance as far as preventing local crimes.
This new tool in our arsenal was created by Securus Technologies and is actually located inside the local prison. The telephone monitoring system at the jail was recently updated so now officers can get back to working on the floor and the LBS software will search every call made by any of our the inmates to try and decipher chatter on a number of subjects. When talk about fighting, drugs, or weapons, are discussed on the phone, the corrections officers can take action.
Securus Technologies already has installed this and similar monitoring systems in over two thousand jails in this country alone. The company is based in Texas, and all thousand employees of the company share the objective of their CEO, to make this world safe for all. As an officer, we discovered that we could actually utilize this tool to help us prevent crimes too.
We got an alert from the call monitoring system concerning a crime spree raging out of control in our town. The inmate was talking to one of the felons who was involved, and they mentioned where the goods were being fenced. We did a stake out and not only were able to recover those stolen goods, we caught the crew loaded and armed with weapons to actually commit the same crimes that evening.
I am still employed at the local prison as a guard, and each year I have seen the jail get more crowded than the year before. Today, the inmates are packed inside their cells like sardines, and those conditions have bred violence unlike I have never seen before. These inmates, regardless of their sentence, will lash out at other inmates, guests, prison staff, and officers.
To try and control the violence, me and my officers need to eliminate contraband from the prison. Inmates will tell you they can get just about anything easier than they could if they were still on the outside. Contraband allows these inmates to have an advantage over the limited staff we have working on the inside. These inmates would not think twice about seriously hurting an officer, in fact, gang members are often rewarded by their brothers when they take such a stand.
In the past, we would do surprise cell inspections to remove that contraband, with limited success. Then, we would search inmates and their guests at the visitor center to ensure nothing is coming inside the jail that shouldn’t. We used to spend considerable time and manpower manning the phones to listen to the inmates talking with family and friends on the outside. Securus Technologies changed the way we now listen to all those calls. The system will do the work of a dozen officers, monitoring every call and identifying when chatter about contraband is discussed.
Securus Technologies is a call monitoring company based out of Texas, and the thousand employees that work under CEO Richard Smith all understand the company objective of making the world safer. The new inmate call monitoring system is like hiring a team of robotic officers that are listening non-stop to the inmates and alerts us by way of the LBS software of potential trouble.